IMPORTANT

"Please know, our staff is serious about helping people who take

their pain management seriously. That said, after we confirm this

appointment, you'll commit to coming in at the time we schedule for you today,

or will let me know if anything comes up before?"

"Give me just a moment to pull up my calendar."

(to give yourself a moment to assess the best times to offer)

Offer the two closest days to the time of the call

If available for the day, ask

"Do you prefer morning or afternoon?

If they have a choice between morning and afternoon,

offer the earliest and latest appointment available within that time frame."

*Too many choices will cause confusion*

After choosing a time, be sure to repeat the selection back to them.